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Orders and Delivery

1.   Ordering

2.   My card has been declined (Failed Order)

3.   When will I receive my order?

4.   Available to Order items - how long do they take?

5.   What sizes are small, medium, large ... etc ?

6.   Do you deliver worldwide?

7.   Restricted countries

8.   T-shirts - are other designs/sizes/bands available?

9.   Are your t-shirts guaranteed?

10. Can I cancel my order?

11. Returns

12. Lost parcels

13. Damaged parcels

14. Designs and colours

15. Gift Vouchers

 

 


 

Ordering

Credit/Debit Cards
Orders can be made online through our secure payment processor Sagepay (via RBS/Streamline) or Paypal, using Visa, Mastercard, Visa Delta, Visa Electron,
Maestro, American Express, or your personal Paypal account. All card details you enter are secured by 2048-bit SSL technology and entered directly on the payment processors site. At no point do we have any access to your card details.

Please note that we need the cardholder's address to be entered as the 'Invoicing Address'. Our payment processors are required to provide elements of your address and postcode to your card provider as part of the card authorisation process when you place an order. If the invoicing address you give us doesn't match the address your card company/bank holds for you, they may decline the transaction. If this happens we will email you.

 

Cheques/Postal Orders



If you prefer, you can post your order and pay by UK cheque drawn on an English bank in GBP, or by Postal Order. Please remember to include the delivery cost as shown on checkout.

Please login or register with the shop, add the item(s) to your shopping cart and go through the checkout process choosing the 'Cheque/Postal Order' payment option. By doing so you will receive an email confirming your purchase and an order number, and you'll then be able to check the progress of your order at any time. Also, any items in your order which are specials, or low-stock items will be reserved for you.  Please print and send a copy of your order with your cheque/PO to the address on the top of the order form.  All cheques must clear before goods are dispatched. Cheque clearance can take up to 7 working days.


Moneygram

We can take payment via Moneygram, please contact us for details.

 


 

My Card Has Been Declined ('Failed Order')

If your card issuer has declined your card on checkout, please check the following points:

a) Make sure you have chosen the correct card type from the drop-down list on the payment page - eg. Visa credit, Mastercard, Visa debit (Delta), Maestro etc

b) Check you have entered your card details as they appear on your card, including the security code - this is the last 3 digits on the signature strip of your card (or if you're paying by American Express, the 4 digits on the front of your card).

c) If you're paying by a Maestro debit card that has an issue number, make sure you enter the issue number exactly as it appears on your card - including the leading zero, if there is one. For example, if the issue number on your card is '01' then you will need to enter '01' (no quotes).

If your card is declined because you've entered your card details incorrectly, you will be taken to the orders section of your customer area where you will be able to go through checkout again again - the items you've ordered will still be in your basket.

 

'Verified by Visa' and 'MasterCard SecureCode' (3D Secure) Schemes

If your card issuer has enrolled your card in the 'Verified by Visa' or 'MasterCard SecureCode' card authentication schemes, then after you have entered your card details on checkout you may be taken to your card issuer's secure server to enter your card authentication password. We have no control over whether your card issuer requests your password, nor do we have any access to any details you enter.

 



When Will I Receive My Order?
'In-stock' items
: In-stock items paid for by credit card, debit card or UK postal order will be dispatched next working day. Items sent to addresses within the UK should arrive within 3 working days. Items sent to addresses in other countries should arrive within 6 working days. 

In-stock items paid for by cheque won't be sent until your cheque is cleared. Cheque clearance can take up to 7 working days.



'To order' items
: To order items paid for by credit card, debit card or UK postal order will be dispatched when we receive them from our suppliers. On average this is usually 7 to 14 days but may take up to 30 days. If we anticipate a delay we will contact you by email.



'In-stock' / 'To order' combinations: 
If your order contains both 'in-stock' and 'to order' items, we will usually wait until your order is complete before posting it to you.

You will receive an email confirmation when your order is dispatched.




'Available to Order' Items - How Long Do They Take?
Many of our "Available To Order" items are regularly in stock at our suppliers which makes them quickly available to us. Even if they are out of stock when our current order is processed they are often back in stock by the time of our next order. Hence we advise an average time period of 7-14 days availability with a maximum of 30 days unless otherwise stated.

 We will dispatch your order the day we receive it from our suppliers.



If for any reason the item you order remains out of stock at our suppliers after 25 days, we will email you and give you the option of a new delivery date or a full refund. 

If you have any questions about delivery dates please contact us. If you need an order by a specific date (eg. for a birthday) please tell us when you order using the 'Notes' section on checkout.

'Availability: 7-14 Days' – usually easily available from suppliers that deliver weekly.

'Availability: 14-21 Days' – from suppliers that deliver every 3-4 weeks.

'Availability: Max 30 working days' -  usually US Imports – these can can take ages. If we haven't obtained them by 30 working days we'll contact you and ask if you wish to wait longer. If you don't wish to wait, we'll refund you in full.



 

What Sizes Are 'Small', 'Medium', 'Large',  'XLarge' and 'XXLarge'?
Different manufacturers and suppliers all have slightly different size charts, so it's not possible to give exact sizes for each item online, but as a general guide (UK sizes):



T-Shirts and hoodies:



  • Small:          -  chest 34" to 36" (86 - 92cm) approx
  • 
Medium:       -  chest 37" to 39" (94 - 99cm) approx
  • 
Large:          -  chest 39" to 42" (99 - 107cm) approx 

  • XLarge:        -  chest 43" to 45" (109 - 114cm) approx
  • XXLarge         -   chest 46" (105cm) approx

 

 Please Note: if you're buying a hoodie, it's often a good idea to order a size larger than you'd take in a t-shirt, to allow for clothing worn underneath.




Skinny fits:



  • Small/Medium:        -  Women's UK size 8 - 10
  • 
Medium:                 -  Women's UK size 10 - 12

  • Large:                    -  Women's UK size 12 - 14



Please check the size of shirt you normally wear before ordering!

 



Do You Deliver Worldwide?
Yes, we do deliver worldwide but not to every country.

We do not deliver to North America or countries in South East Asia.

If you live in Brazil or South Africa or Italy or Greece please contact us for information.

Also, due to merchandise licensing restrictions some items are not available for sale to various countries - these items are clearly identified as 'Restrictions:  Not Available to ....' in the item's description. If you order an item that isn't available for sale to your country, we'll ask you to choose an alternative item or refund that part of your order.



To find out the cost of delivery to your country:



1. Add an item to your basket by clicking the 'add to basket' button next to the item.


2. Click on the 'View Basket' button.


3. Click the 'Estimate Delivery Cost' link.


4. Select your country and county/state from the drop-down menu.


5. Click the 'Click to estimate delivery cost' link to see the delivery options and cost.



All items sent to addresses within the UK are sent by Royal Mail.

Items to countries outside the UK are sent by airmail and will take up to 6 working days to reach you.

 


 

Restricted Countries

Due to licensing restrictions, some items in our catalog cannot be sold to certain countries. Items that are restricted will be clearly marked "Not for sale to ..." in our shop.

If you accidentally buy an item that cannot be sold to your country we will email you and ask you to choose an alternative item(s), or we will refund the cost of that item(s).

 



T-Shirts: - Are Other Sizes/Designs/Bands Available?
Generally if we do not show a shirt in a particular size then the chances are it's not available in that size, but if you ask we will check this for you.

If you're looking for a band or design we don't presently list please get in touch or see our 'Other Bands Available' category.




Are Your T-Shirts Guaranteed?
All items shown on our website are 100% official quality merchandise, so you shouldn't normally have a problem providing you follow the washing instructions. 

In general, our shirts are printed on the following quality clothing brands:



  • Allsport

  • BG

  • Cinderblock
  • 
Fruit Of The Loom

  • Gildan Ultracotton Heavyweight

  • Grant

  • Hanes

  • J & S
  • 
M & O Heavyweight
  • 
Screenstars



 



Can I Cancel my Order?

Items you have already received:

Under the Consumer Protection (Distance Selling) Regulations 2000 (UK) and the EU Distance Selling Directive (2000) (EU), a consumer in the UK or EU purchasing goods at a distance has the right to cancel their contract (in whole or part) within 7 working days beginning on the day after they receive the goods. Notification of cancellation of an order (in whole or part) must be received by us in writing (by email, or using the 'Contact Us' form on our website, or by letter to the address below) within the 7 working day period.

On cancellation under this provision, all goods cancelled must be returned, and must be in the same 'as new' condition (ie. new and undamaged, unworn and unwashed) as when supplied, complete with all (intact unopened and undamaged) packaging. The purchase cost of any goods returned under this provision will be refunded only after the goods have been received and inspected by us. Carriage costs will not be refunded. You are responsible for any goods returned until we receive them, therefore we suggest you package them carefully, use a tracked service (such as Recorded or Special Delivery), arrange insurance, and obtain proof of posting. After the 7 working day period has elapsed, our normal terms and conditions (available to view on our website) for cancellations and/or returns will apply. Please contact us and request a returns authorisation number before returning any goods under this provision. Goods can be returned to: t-shirtzone.co.uk. 49 Halton Road, Lancaster. LA1 2EA. This provision does not apply to sales outside of the UK/European Union.

Items on special order:
Once you have placed an order for items that we don't usually keep in stock, it is generally not possible to cancel it. This is because once we have ordered your item(s) from the manufacturer we have to pay for and accept delivery of them. 

In the exceptional circumstances that we do accept an order cancellation (and if you have paid using a credit/debit card via Sage Pay / Bank Of Scotland) we will make a charge of 5% (with a minimum of £1.50) to cover our incurred transaction costs. 

If for any reason we need to cancel the order (for example, if the item is no longer available or can't be supplied) we will make a full refund.




Returns
If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange it for you providing you return it (suitably packaged) in a resaleable condition (unworn and unwashed, and in an 'as new' condition) within 7 days of receiving it. Carriage will be charged on replacements sent to you.
You are responsible for any goods returned until we receive them, therefore we suggest you package them carefully, use a tracked service (such as Recorded or Special Delivery), arrange insurance, and obtain proof of posting. Please contact us for an authorisation number before returning any goods. Goods returned without an authorisation number will not be accepted.

If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for outward carriage on the replacement item.




Lost Parcels
UK Customers: if your order has not arrived 15 working days after your 'dispatched' notification email, then please contact us.
We will replace lost goods but only once the
Royal Mail claims procedure has been followed and concluded. This involves us claiming compensation for the loss from Royal Mail. You may be required to supply signed confirmation to Royal Mail that the order was not delivered.

Once we have been compensated we will send the replacement goods to you. This can take time but we follow this procedure to weed out fraudulent claims.

Overseas Customers: If your order has not arrived 25 working days after your 'dispatched' notification email then please contact us.
We will replace lost goods but only once the Royal Mail claims procedure has been followed and concluded. This involves us claiming compensation for the loss from
Royal Mail. You may be required to supply signed confirmation to Royal Mail (or your local postal service) that the order was not delivered.

Once we have been compensated we will
send the replacement goods to you. This can take time, but we follow this procedure to weed out fraudulent claims.

  


 

Damaged Parcels

If you receive a parcel which is damaged to such an extent that the contents are also damaged, please retain all packaging/contents and contact us within 48 hours of delivery so we can institute a claim against Royal Mail. A representative of Royal Mail may wish to visit you to inspect the damaged packaging and goods.

  


 

Designs and Colours
All images and colour descriptions shown on our website are for illustrative purposes only. 

Usually the design and colour of a shirt you see on our website will be the design and colour you receive. However, the images and descriptions we use are supplied by the manufacturer and occasionally the manufacturer will make small changes to the design - perhaps a small change in the placement or size of some text, or a small change in colour or shape of an emblem.

Additionally, on shirts that are not black or white, the shade of the overall colour of the shirt may vary sometimes from batch to batch (for example, a slightly lighter or darker shade of navy on a navy shirt ) - also, bear in mind that the colours shown on computer monitors are not always accurate. 

Usually the manufacturer doesn't tell us about a change in advance so we have no way of knowing until we receive the shirt in stock, and even then we don't have the time to compare each shirt to the picture on our website before we send them out.

If the exact design is important to you, please let us know when you order and we'll do our best to check the shirt before we send it to you.

 We reserve the right to supply an item that has a minor change unless the customer has specifically requested otherwise at the time of ordering.

  


 

Gift Vouchers

You can purchase a gift voucher for any amount over £5 and we'll email it to the recipient, who can then use it as a credit against any items they purchase in our shop.

If not all of the value of the gift voucher is spent in the first purchase, the remaining balance is available to be used against future purchases. The 'Check credit left on gift voucher' box on the 'Gift Vouchers' page can be used to show the history of purchases and the remaining credit on the gift voucher.

Once you have filled in the details, you can use the 'Preview' button to see how your gift voucher will look when emailed. When you are ready, you can add the gift voucher to your basket and proceed to checkout and purchase it as you would any other product.

Please try not to use a free email address for the recipient - free email services often have quite strict spam filters, which can result in your gift certificate being directed to their spam folder because it contains a graphic and the text 'Gift'.

 

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